General Conditions

1. BASIC CONCEPTS

• • New Age / E-shop – online shop at newage.lt.
  • Seller – MB New age lt, registered office address: 103, M.K. Čiurlionio g., Druskininkai, legal entity code 307101503, VAT payer code [code].
  • You / Customer / Buyer – a customer who purchases goods from the E-shop and is the end user of the goods or uses other services provided by New Age.
  • Personal data – means any digital information that can be used to identify an individual, as well as any information about an individual who has already been identified. The processing of the Customer’s personal data is described in Privacy Policy.
  • Working day – means every day of the week, except Saturday and Sunday and public holidays, which are declared as non-working days in accordance with the legislation of the Republic of Lithuania.
  • Terms & Conditions – these are the terms and conditions for the use of the New Age online e-shop newage.lt.
  • Privacy Policy – New Age e-shop Privacy policy, which defines the purposes, sources and legal bases of the personal data collected and processed by New Age, establishes the rights of data subjects and the procedure for their implementation, as well as other information required by the applicable legislation in connection with the protection of your personal data.
  • Goods – New Age products for sale online.
  • Electronic Account / Account – a personal account created and protected by the Buyer’s name and password in the electronic shop newage.lt.

2. GENERAL PROVISIONS

• • An E-shop is a retail shop that is oriented towards Customers who buy Goods or services for their personal, family and household needs.
  • These Terms & Conditions set out the general terms and conditions for the use of the New Age E-shop. Relationships which are not regulated by these Terms & Conditions or which are only partially regulated by these Terms & Conditions shall be regulated in accordance with the procedure established by the legislation of the Republic of Lithuania.
  • By registering or placing an order in the Online Shop without registration, the Customer unconditionally confirms that he/she has duly read the Terms & Conditions and the Privacy Policy of and undertakes to comply with them. The Buyer shall not be able to place an order for goods or services in the Online Shop if he/she has not read or does not agree to the Terms and Conditions. In cases where the Buyer does not agree in part or in full with all or part of the Terms & Conditions, Privacy Policy, he/she must not click on the “register” button, otherwise it is considered that the Buyer appreciates and accepts the obligations and liabilities arising from this action and agrees to the Terms & Conditions and Privacy Policy in full.
  • The Seller assumes no risk or liability and is unconditionally relieved of any such liability if the Buyer has not read the Terms and Conditions or the Privacy Policy in whole or in part, even if given the opportunity to do so.
  • The Seller confirms that it is responsible for the sale of the Goods ordered in the E-Shop and for the proper delivery of the purchased Goods, the quality of the Goods, the proper fulfilment of the return conditions and the exercise of the Seller’s other rights and obligations under the law.
  • The Seller reserves the right to change, amend or supplement the Terms & Conditions. When the Buyer shops in the E-Shop, the Terms & Conditions in force at the time of placing the order shall apply, and the Buyer is therefore advised to familiarize himself with the Terms & Conditions and the Privacy Policy each time he shops.
  • The Seller shall have the right to restrict the Buyer’s use of the E-Shop or cancel the Buyer’s registration without notice if the Buyer uses the E-Shop in violation of these Terms & Conditions, attempts to undermine the stability and security of the E-Shop, or otherwise violates the legislation of the Republic of Lithuania.
  • The Seller may temporarily or permanently discontinue the operation of the E-Shop without prior notice to the Buyer. In such a case, all rights and obligations provided for in these Terms & Conditions or in the applicable legislation in relation to orders that have already been fulfilled or that are in progress shall remain in force.

3. REGISTER IN THE ONLINE SHOP

• • In order to use the E-Shop (to become a Customer), a visitor to the E-Shop may use one of the following methods:
    • buy without registration;
    • create a user account and register by entering the required details in the registration field. Providing the above data is a prerequisite for successful registration. Once successfully registered, an individual Buyer’s online shopping account will be created, to which the Buyer can only log in by entering the e-mail address used during registration and the password he/she has created.
  • In the event that the Buyer registers on the E-Shop, the Buyer undertakes to keep the login data (password) of the Buyer’s online shopping account secure and not to disclose it to any third party. The Buyer shall be responsible for the preservation of the login data provided to him/her, as well as for any actions (data transfer, orders placed, user comments, etc.) carried out in the E-Shop after logging in to the Buyer’s online shopping account, and the consequences arising therefrom. If the services provided by the E-Shop are used by a third party who has logged into the E-Shop using the Buyer’s login details, the Seller shall consider this person as the Buyer. If the Buyer loses the login data, he/she must immediately inform the Seller by sending an email to info@newage.lt.
  • The Buyer is responsible for ensuring that the Buyer’s data provided in the E-Shop is accurate, correct and complete. If the data provided by the Buyer in the E-Shop changes, the Buyer must update it. In no event shall the Seller be liable for damages suffered by the Buyer and/or third parties as a result of the Buyer’s provision of incorrect and/or incomplete personal data or the Buyer’s failure to amend and update the data as a result of a change in the data. If the Buyer provides Personal Data of third parties when using the E-Shop, the Buyer is solely responsible for the lawfulness of the provision and use of such data.
  • The Buyer shall have the right to modify, amend or add to his/her online shopping account at any time or to request the Seller to cancel his/her registration.

4. ORDERING GOODS

• • In order to order Goods from the E-Shop, the Buyer must log in to his/her online shopping account, select the purchase without registration function.
  • In the E-Shop, the contract of sale shall be deemed to have been concluded from the moment when the Buyer, having formed a shopping cart, indicated the delivery address, selected the payment method and having read the Terms & Conditions, the conditions of order fulfillment and any other additional information provided to him/her, presses the “Confirm” button.
  • The Goods shall be deemed to have been ordered when the Buyer receives confirmation that the Buyer’s order has been placed via the e-mail address provided by the Buyer. If the Buyer chooses to pay for the Goods at the time of placing the order, the order shall commence after the money has been credited to the Seller’s bank account. The Buyer shall be informed of the commencement of the order by e-mail.

5. PRICE AND PAYMENT OF GOODS

• • The prices of the goods in the Online Shop and in the order form are quoted in euros, including value added tax (VAT). The Buyer may pay for the Goods only in the official currency of the Republic of Lithuania – Euro. In the event of a change in the official currency of the Republic of Lithuania, the prices of the Goods shall be converted in accordance with the procedure laid down by law.
  • The price of the Goods will be the price in force at the time the order was confirmed.
  • For courier and/or terminal/postal delivery services, the rates applicable at the time of ordering shall apply, as indicated in the “Delivery” section of the E-shop menu. The delivery price applies to the entire basket of Goods ordered and is not subdivided for individual items.
  • The Customer can pay for the Goods in one of the following ways:
    • payment by electronic banking system – prepayment through the electronic banking system used by the Buyer at the bank or bank branch with which the Seller has concluded a service contract. The payment shall be deemed to be completed when the Bank confirms to the Seller that the payment order has been successfully executed;
    • prepayment by credit card. You can pay with VISA or MASTERCARD. Card payments are only accepted if the issuing bank participates in secure online payment programmes (MasterCard SecureCode or Verified by Visa). Once you have entered your card details, you may be redirected to the website of your card-issuing bank to enter the security code needed to verify your identity.
  • No later than 2 (two) working days after the delivery of the Goods to the Buyer, the VAT invoice issued by the Seller shall be submitted to the Buyer via the e-mail address specified by the Buyer. The invoice data shall be automatically generated according to the data provided by the Buyer and cannot be adjusted after the order has been placed.
  • Regardless of the size, volume and method of delivery, all orders are subject to a one-off packing fee of EUR 2.

6. DELIVERY AND COLLECTION OF GOODS

• • The Buyer may collect the Goods in one of the following ways:
    • Collect your Goods from the parcel machines of your choice;
    • The Goods are delivered by courier to the address specified by the Buyer.
  • For delivery terms, conditions and rates, please refer to Delivery and Returns Policy .
  • If the Buyer chooses to have the Goods delivered by courier, the Buyer undertakes to specify the exact delivery address and to collect the Goods at the delivery time agreed with the courier. The Buyer shall ensure that the Buyer or another person to whom the Buyer has given the order number picks up the Goods at the delivery location provided at the time of the order, at the time agreed with the courier. The Buyer shall be liable and shall not be entitled to claim against the Seller for delivery of the Goods to the wrong person by disclosing the order number to another person.
  • Goods delivered to the parcel machines may be collected 24 hours a day. Goods must be collected from the terminal no later than the storage period specified by the parcel machines operator. When the parcel is delivered to the terminal of the Customer’s choice, the Customer shall be informed by SMS and e-mail containing the codes for picking up the parcel. The Seller shall not be liable for Goods collected by another person to whom the Customer has given the collection codes. The Buyer’s disclosure of the parcel machines door code or any other data relating to the order to any other person shall be at the Buyer’s own risk and shall not entitle the Seller to claim for delivery of the Goods to the wrong person.
  • The Buyer shall have the opportunity to inspect the condition of the outer packaging of the Goods upon acceptance of the Goods purchased and before signing the delivery documents (if applicable) and, if damaged, the Buyer shall have the right to inspect the contents of the order – the packaging of the Goods, the quantity, the quality, and the assortment of the Goods in the presence of a representative of the Seller. If the Buyer has noticed any defects in the Goods or discrepancies between the consignment and the order, the Buyer shall not accept the consignment and shall, together with the Seller’s representative, complete a special consignment inspection report, in which the Buyer shall indicate the irregularities found and inform the Seller thereof at the telephone number or e-mail address specified in these Terms & If the Buyer confirms the delivery documents without any comments, the Goods shall be deemed to have been delivered to the Buyer in a complete and undamaged consignment package.
  • If the Buyer’s shopping cart contains at least one item for which the Seller is unable to deliver the requested quantity to the Buyer within the time limits set out in the Delivery Rules, the Seller shall immediately inform the Buyer of this fact at the e-mail address or telephone number specified in the Buyer’s online shopping account and shall indicate the possible delivery time. If the Buyer does not agree with the changed delivery date, the Buyer may cancel the order. In this case, the Seller shall refund the amount paid for the previous order to the Buyer as soon as possible, but no later than 14 days after the cancellation.
  • Delivery to the parcel machine is not possible if the weight or volume of the Goods does not comply with the maximum.
  • If the delivery of the Goods is not possible due to the fault of the Seller (e.g. the Buyer has given an incorrect address when ordering the Goods, the Buyer or the recipient cannot be found at the given address, etc.) or the Buyer does not collect the Goods at the agreed time with the courier, the Seller may terminate the contract of sale and purchase of the Goods without prior notice. If the Seller terminates the contract of sale and purchase in the case provided for in this clause, the Seller shall refund to the Buyer the amount paid for the Goods to the bank account from which payment was made, deducting the Seller’s delivery costs from that amount.
  • The Seller reserves the right to restrict the choice of collection points for certain categories of Goods in the event of critical weather temperatures or in other circumstances.

7. WITHDRAWAL FROM THE CONTRACT. EXCHANGE AND RETURN OF GOODS

• • The Buyer shall not have the right to withdraw from the contract of sale and return the Goods to the Seller:
    • quality food, including food supplements;
    • Goods of good quality that have been used by the Buyer, damaged, or the packaging damaged, or other actions by the Buyer have caused the Goods to lose their appearance, or Goods that are incomplete (e.g. specific parts of the Goods have been lost, there are no instructions for use or no warranty booklet, if one was issued, etc.);
    • other Goods which the Seller has the right to refuse to accept in accordance with applicable law.
  • Goods shall be deemed to be defective if the expiry date of the Goods has expired, the Goods contain ingredients prohibited by law, the consistency of the Goods or other essential characteristics of the Goods have been altered due to improper storage conditions prior to the handover of the Goods to the Buyer, the Goods are mechanically damaged, the packaging is damaged, or, in the case of electronic appliances, the Goods are not working, are not working properly, or have other defects of the quality of Goods.
  • The Buyer shall have the right to return to the Seller the Goods ordered or purchased in the E-Shop, which are not specified in Clause 7.1 of these Rules, by withdrawing from the concluded contract of sale and purchase of Goods in respect of all or part of the Goods contained in the order. In order to exercise this right, the Buyer must notify the following of the withdrawal:
    • as soon as possible, but no later than 14 (fourteen) days from the date of delivery of the Goods to the Buyer, to inform the Seller of the withdrawal from the Contract at his e-mail address return@newage.lt by completing the withdrawal form provided to him;
    • as soon as possible, and at the latest within 14 (fourteen) days from the date of the Seller’s notification of withdrawal as provided for in Clause 7.3.1 of the Terms & Conditions, to hand over the Goods to the Seller, together with the document of purchase of the Goods (the purchase receipt and/or the VAT invoice) and any other documents (such as the after-sales care booklet), if applicable, in the manner provided for in Clause 7.7 of the Terms and Conditions.
  • Quality Goods that are returned or exchanged must be in good condition, must not be damaged, must not be in a state of loss of merchantability (labels not removed or damaged, protective films not torn off, etc.) and must not have been used. The Goods must be returned in their original packaging, in the same condition as when received by the Customer, together with the document of purchase, the warranty card (if any), the instructions for use and any other accessories. If the Goods are not complete, damaged, defective or not properly packed, the Seller shall be entitled not to accept the Goods, not to replace them and not to refund the money paid by the Buyer for the Goods.
  • The right provided for in Clause 7.3 of these Terms and Conditions may only be exercised by a Buyer who is considered a consumer under the legislation, i.e. a natural person who expresses his/her will to buy, purchases and uses the product to satisfy personal, family, household needs not related to business or profession.
  • Goods of defective quality shall be replaced or returned in accordance with these Rules and the legislation of the Republic of Lithuania in force at the time of purchase. Buyers are provided with a statutory guarantee under which the Seller shall be liable for defects in the Goods which become apparent within two years of the delivery of the Goods.
  • If the Buyer wishes to return the Goods by sending them to the parcel machine or courier, the terms of return shall be agreed individually by the Buyer contacting the Seller by e-mail atreturn@newage.lt or by phone +370 674 36 181.
  • In the cases of return of Goods set out in the Rules, the money paid for the Goods shall be refunded to the Buyer:
    • if the Buyer has paid for the Goods via the Buyer’s electronic banking system or payment card (VISA or MASTERCARD), the Seller shall refund the amount paid for the Goods to the Buyer as soon as possible, but no later than 14 days from the date of return of the Goods, by transferring the money to the bank account of the person paying for the Goods.
    • If the returned Goods have been delivered by courier, i.e. the Buyer has opted for a delivery method which is subject to an additional service charge, the Seller shall be entitled to deduct the Seller’s delivery costs from the amount refunded to the Buyer for the Goods.

8. PROCESSING OF PERSONAL DATA

• • When processing your personal data, we follow the Privacy Policy, which is published on the website .

9. FINAL PROVISIONS

• • These Terms & Conditions are drawn up in accordance with the legislation of the Republic of Lithuania. The law of the Republic of Lithuania shall apply to relations arising under these Terms & Conditions.
  • Any dispute, controversy or claim arising out of or in connection with these Terms & Conditions and the breach or validity of these Terms & Conditions shall be settled by negotiation and, in the event of any failure to reach an agreement, shall be finally settled by a court of law of the Republic of Lithuania, in accordance with the laws of the Republic of Lithuania.
  • In the event of damage, the guilty party shall compensate the other party for direct losses in accordance with the procedure and on the grounds laid down by the legislation of the Republic of Lithuania.
  • The Buyer may contact the Seller at info@newage.lt to express his/her opinion, complaint or feedback. A reply to the Buyer’s request shall be provided within 10 working days.
  • If you have a problem with a product or service purchased in our e-Shop, please contact us at info@newage.lt. You also have the possibility to submit a request/complaint to the State Consumer Rights Protection Authority (Vilniaus g. 25, 01402 Vilnius, email tarnyba@vvtat.lt, phone +37052626751, website www.vvtat.lt, its territorial units in the counties) or fill in the request form on the EGS platform europa.eu/odr/.